Office Administrator

Location: Chacewater, Truro

Working Hours: Full-Time Monday to Friday

Salary: £24,000 – £26,000 (dependent on experience)

About Kensa Group

At Kensa Group, we are driven by a vision to electrify the transition to sustainable, affordable heating and cooling for all. As the UK’s leading manufacturer and installer of ground source heat pumps, Kensa is pioneering a clean-energy future, connecting people to innovative, fossil-free heating solutions. Supported by a £70 million investment from Octopus Energy and Legal & General Capital, Kensa is accelerating its growth to achieve a goal of 50,000 installations per year by 2030 and help Britain achieve net-zero emissions.

Our mission is clear: to create the best heating and cooling solutions that support a fossil-free world. We believe in making the right choices for people, the planet, and Kensa. Guided by our values, we strive to be the best we can, innovate with purpose, and work as one team to build a future we can all feel proud of.

Ready to be at the forefront of the UK’s journey to net zero?

About the Role

We are looking for a highly organised and proactive Office Administrator to join our HQ, located at the iconic Mount Wellington Mine in Truro, Cornwall. In this multifaceted role, you will be the first point of contact for visitors and staff, manage our reception area, and ensure the seamless operation of our office. Additionally, you will work alongside our Health & Safety Manager to ensure our workplace is safe and compliant with all regulations.

This role is central to creating an inclusive, safe, and supportive environment, embodying our commitment to integrity, quality, and the wellbeing of our people.

If you thrive in a dynamic environment and enjoy creating an efficient, welcoming workplace...we want to hear from you!

Your Key Responsibilities

Reception:

• Act as the first point of contact for #teamkensa, clients, and visitors to the site.
• Manage all incoming calls, providing helpful information and directing enquiries to the right team members.
• Oversee meeting room bookings and prepare rooms for clients and guests, including arranging refreshments and setting up technology as needed.
• Organise incoming and outgoing deliveries and post.
• Provide administrative support where needed on projects, events, and day-to-day tasks, making you a key part of Kensa’s collaborative culture.

Office Administration:

• Maintain office supplies, equipment, and furniture to create an efficient and productive work environment.
• Coordinate of company meetings, events, and activities including logistics.
• Assist with new employee onboarding by setting up workspaces, ensuring access to systems, and office orientation, helping new team members feel welcomed and connected.

Health & Safety:

• Collaborate with the Health & Safety Manager to conduct risk assessments and safety audits.
• Keep health and safety documentation up to date, including fire safety, and incident logs.
• Ensure first aid kits, fire extinguishers, and emergency equipment are well-maintained.
• Communicate health and safety policies to all employees and facilitate H&S training.

Full job description can be found here -> Office Administrator JD - KGL

About You

• Previous experience in Customer Service or a Reception based role.
• Excellent written and verbal communication skills.
• Confident level of computer literacy including the full Microsoft Office suite.
• Ability to multi-task and manage own workload.

How will Kensa support you?

• We encourage and support development, including internal and external courses, learning, study, and software, all bespoke to you and your career path.
• Wellbeing: free 24/7 access to an independent and confidential Employee Assistance Programme for you and your immediate family.
• Flexible Working Arrangements: Support for a balanced work-life approach, enabling remote or hybrid work settings.
• 25 days holiday increasing to 30 days (plus bank holidays) for 5+ years’ service.
• Private Health Insurance is available after one year of service.
• Automatic enrolment in our company pension scheme with employer contributions to help you plan for your future.
• Cycle to Work Scheme to help lower your carbon footprint whilst boosting endorphins and your health.
• Team Culture: Join a collaborative and purpose-driven team. Your work will directly support our mission to create sustainable, energy-efficient, and affordable heating and cooling solutions that benefit both people and the planet.

Apply now and become part of our journey towards a cleaner, more sustainable future!